What are accessorial charges?

Accessorial charges are additional fees that a carrier may apply for services that go beyond the planned costs.So, all the costs have incurred or may have incurred on top of the initially planned supply chain costs should be considered assessorial. 

How to spot accessorial charges? 

- During execution if there are any special services needed for processing the shipment, the poc should check the planned charges in the admin platform. 

- If there is a deviation the difference amount should be considered as an accessorial. 

Steps to add accessorial in the Platform :

1. Open the admin platform and go to the bookings menu on the left side of the page. And click “Add new accessorial” on the top right corner.

2. For Shipper level (product types FCL, LCL, Transloading, Drayage) select shipment accessorial.

3.Once shipment accessorial is selected, Enter QID and select Vendor name from dropdown. 

4. If the Vendor name is not available in the dropdown,To get the new vendor added please raise a ticket to xhipment Vendor Support on Zohodesk or write a mail to support@xhipment.com. The vendor would be added in the nex 24 hours.

5. Select accessorial charge from the drop down, if not available charge can be manually added. 

6. If there are multiple accessorial to be added in the same QID, select “Add another accessorial”  

7. Select the currency and enter the additional amount. Make sure to enter container number in comments if there is charge for specific container number against same QID and submit accessorial.

8. For consol Level, Once consol accessorial is selected, enter the consol identity, in the format “MSMD #XX” and then select MSMD number from the dropdown.
9. Follow the same process from Step 3  to Step 7. 

Accessorial meet

Accessorial meetings are conducted to make decisions on the recorded accessorials if the recorded accessorials should be accepted by Xhipment or to be disputed with the vendor and if the accepted charges should be passed on to customer or to be absorbed.

Prerequisites for the meeting

1. All the decision makers from Ops and decision makers for the customer end should be present.

2. The owners of each entry should be available for the meet

3. If an accepted charge is to be accepted and passed on, the accessorial entry owner should already share a communication with the customer over email before the meeting. 

4. If a charge is to be absorbed, the Ops team should have the gross margin and revenue for the quote ID readily available to capture the impact. 

5. If a charge needs to be disputed with the Vendor , then TC team should select raise dispute option for the respective QID once Ops confirms the charge is incorrect

Next select the owner for the dispute from dropdown

Once owner is selected, confirm the dispute

In the next step click on Create Zoho ticket

Next enter all the necessary details such as Vendor invoice numbers , vendor email IDs and clear explanation on the issue in the vendor mail body. And then select Create ticket.

The assigned POC should follow up on the ticket every 24 hours till the issue is resolved. If there has been no response beyond 48 hours from the vendor escalate to the vendor’s leadership by looping in respective leads from Xhipment

If a vendor fails to share the accessorial information within agreed time . It should be disputed straight away